Manage team access in speo

Under Team, the account owner gives people their own access to a speo account. Each invited person uses their own email address and password.

Choose the right role

View reports allows someone to read the analytics. Manage websites also allows them to set up and manage websites in the account. Both roles receive read access in Matomo; they cannot create goals or grant system permissions there.

Team management and Plan & billing remain with the account owner. Roles apply to the selected speo account, so decide what the person needs to do before inviting them. A team invitation does not grant editing rights on your WordPress website.

Invite someone

1. Sign in as the account owner and select the correct account if you manage several.
2. Open Team. Team seats shows the used and included places. Pending invitations and activations in progress already use a seat.
3. Under Invite someone, enter the person’s own email address and choose their access.
4. Click Send invitation. The entry initially shows Invitation pending.

If no seat is free, review the existing entries. Remove pending invitations that are no longer needed, or choose a suitable plan with more access under Plan & billing. Your account shows the current limit.

Accept the invitation

The invited person opens the link in their email and confirms with Accept invitation. Opening the link alone does not activate access.

Someone who already has a speo login with that email address first signs in with their existing password. For a new address, they set their own password when accepting. If a different person is signed into the browser, sign out before reopening the invitation link.

After confirmation, the screen may show that access is being activated. The analytics login is still being prepared. Refresh the status until the account is available; sending another invitation to the same person is unnecessary.

Check or change access

Under Team, check that the person is Active and has the intended role. They should then open the correct account and its reports using their own login. The Matomo reports guide explains how to export an existing report.

To change their responsibilities, select the new role under Access and click Save access. This control does not turn the account owner into an ordinary member.

Remove access

Open Remove access on the relevant entry, check the displayed person and confirm. Any pending invitation then becomes invalid.

For an active analytics login, removal may initially remain in progress. The revocation must be confirmed before the operation is complete; the entry then disappears from the member list. If removal remains pending, tell Rocketsky which status is displayed. Removing a person does not delete the websites or their existing analytics data.

If an invitation does not work

The email link is valid for one hour. For an invitation still shown as pending, the owner can use Resend invitation; the recipient must then use the new link. Also check the recipient address and spam folder. If speo reports an existing invitation, inspect that entry instead of creating another.

Check that you have selected the right account and are signed in as its owner if Team is missing from the menu. If activation or removal remains in progress, give Rocketsky the account, affected email address and visible status. Support does not need a password or invitation link.